Customer Success Admin

Job Description

• Identify and assess customers' needs to achieve satisfaction, via WhatsApp and CRM platforms.
• Proactively identify and suggest improvements to customer support processes and tools.
• Educate customers on product features and functionalities, and provide guidance on best practices.
• Accurately document customer interactions, problems, and resolutions in the company's CRM system.
• Work closely with other departments (e.g., sales, product development) to ensure seamless customer experience.
• Maintain a thorough understanding of company products, services, and policies.
• Planning and executing WhatsApp blast campaigns.
• Meet and exceed customer satisfaction and performance targets.

REQUIREMENTS

• Bachelor's degree or equivalent experience in a related field.
• Proven experience in a customer support role, preferably in a fast-paced environment.
• Excellent written and verbal communication skills, with a strong ability to empathize with customers.
• Strong problem-solving and analytical skills, with the ability to think critically and find creative solutions.
• Ability to multitask, prioritize, and manage time effectively.
• Strong attention to detail and a commitment to accuracy.
• Ability to work independently and as part of a team.
• Familiarity with the company's industry and products is a plus.

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